Terms of use


§ 1. General Provisions

  1. The administrator of the befiro.pl website (hereinafter referred to as the “Website”) and the controller of personal data is Fras Design sp. z o.o., with its registered office at ul. Szronowa 7, Wrocław 53-023, registered in the National Court Register under number 0000653322, Tax ID (NIP): 8992804928, National Business Registry Number (REGON): 366095735 (hereinafter: the Administrator).
  2. These Terms and Conditions set forth the rules for using the Store, and in particular the rights and obligations of the Seller and the Customer, the rules for placing orders and for entering into and terminating sales contracts regarding products offered by the Seller, as well as the rules for the performance of such contracts and the rules governing the complaint procedure and the protection of personal data. These Terms and Conditions also set forth the rules for the provision of electronic services, which are provided solely to the extent necessary to enable Customers to make purchases through the Store.
  3. Any natural person (hereinafter the “User”) may be a User of the Website.
  4. Customers may access these Terms and Conditions free of charge at any time on the website https://befiro.pl/, including downloading and saving the content of the Terms and Conditions or printing a copy. These Terms and Conditions are also made available to Customers during the order placement process.
  5. These Terms and Conditions are intended for both consumers and business customers using the Store, with the exception of Sections 7 and 8 of the Terms and Conditions, which are directed exclusively at Customers who are consumers, as well as those provisions of the Terms and Conditions that explicitly refer to consumers.
  6. Customers may communicate with the Seller via email, by phone, or in writing (contact information as specified in Section 1.1 of the Terms and Conditions), however, Customers must place orders using the order form, in accordance with the procedure set forth in Section 3 of these Terms and Conditions.
  7. All announcements, advertisements, price lists, and other information posted on the website https://befiro.pl/, relating to the products listed there, do not constitute an offer within the meaning of the Civil Code, but rather an invitation to enter into a contract within the meaning of Article 71 of the Civil Code.
  8. Each User is required to review the Terms and Conditions before beginning to use the Website. By using the Website in any way, the User declares and confirms that they have read the Terms and Conditions, accept their provisions, and agree to comply with them.

§ 2. Services Provided Electronically

  1. The Administrator enables Users to use the following services provided electronically:
    a) accessing materials prepared by the Administrator and third parties and made available by the Administrator on the Website;
    b) purchasing products through the Website in accordance with the terms set forth in § 3 of the Terms and Conditions;
    c) asking questions regarding the services offered by the Administrator using the forms available on the Website and the anonymous chat feature.
  2. The order form service enables Customers to place orders (expressions of intent) for goods offered by the Seller via the Store’s website, in accordance with the procedure set forth in Section 3 of the Terms and Conditions. The service is provided free of charge and is a one-time service. The service ends immediately after the order is placed.
  3. To browse the Store’s product selection and place orders, you need a computer or other multimedia device with Internet access and an operating system capable of running a web browser (e.g., Mozilla Firefox, Google Chrome, Opera, Internet Explorer) that supports JavaScript, as well as an active email account.
  4. The Seller informs that the primary risks associated with using services provided electronically via the Internet include, in particular, interference by third parties (so-called hackers), computer viruses, Trojan horses, or spam (unsolicited emails sent simultaneously to multiple recipients). It is in the interest of every user of services provided via the Internet to install legitimate and up-to-date software that protects the user’s device against the aforementioned risks.
  5. Customers using the Store are required to refrain from any unlawful activity, including, in particular, the provision of illegal content and interference with the Store’s content or its technical elements.
  6. Complaints regarding services provided electronically may be submitted in writing or via email (contact information provided in Section 1.1 of the Terms and Conditions). Complaints will be addressed by the Seller within 14 days.

§ 3. Distance Selling

  1. The Administrator sells system panels and other underfloor heating materials. Prices are listed in Polish zlotys (PLN) as gross amounts (including the applicable VAT rate). The Administrator is entitled to change the price of a product; however, such a change does not apply to orders that have already been placed or are in the process of being placed.
  2. The Administrator accepts orders (hereinafter “Order”) via:
    1) the befiro.pl website (the “Website”), including through the use of:
    a) a form enabling online purchases,
    b) a chat with a consultant;
    2) an email sent to: biuro@befiro.pl
    3) by phone at: 662 363 841
  3. The condition for the Administrator to accept an Order is:
    1) the person placing the Order (hereinafter the “Customer”) must provide the required information:
    a) first and last name,
    b) the mailing address to which the product is to be delivered;
    c) contact information: phone number, email address;
    2) the Customer must select one of the following delivery methods:
    a) In-person pickup
    b) Courier

3) The Customer selects one of the following payment methods:
a) cash on delivery,
b) bank transfer to the Administrator’s bank account;
c) online payment via the Przelewy system; however, the “cash on delivery” payment method does not apply to shipments sent outside of Poland;
4) the Customer’s acceptance of the total price for fulfilling the Order, including the price of the products plus tax and shipping costs;
5) product availability; and, if a payment method other than “cash on delivery” is selected, receipt of payment by the Administrator.

  1. Upon receipt of the Order, the Administrator will send the following to the email address provided by the Customer:
    1) if the product is available—confirmation of Order acceptance; however, if a payment method other than “cash on delivery” is selected, the confirmation will be conditional upon the Administrator receiving payment;
    2) if the product is unavailable—information regarding the date by which the Order can be fulfilled, along with a request for the Customer’s acceptance; acceptance of the new date is considered equivalent to the Customer placing a new Order via email specifying a later delivery date.
  2. If a payment method other than “cash on delivery” is selected, and the Administrator does not receive payment within 30 business days from the date the Order was placed, the Order will be deemed canceled by the Customer. The Administrator will send notification that the Order has been deemed canceled to the email address provided by the Customer.
  3. The Administrator may refuse to fulfill a placed and unpaid Order if:
    1) the information provided by the Customer is incomplete;
    2) the Administrator has reasonable grounds to believe that:
    a) the information provided by the Customer is incomplete, incorrect, or false, or
    b) the Order was placed as a result of unauthorized interference with the IT systems;
    c) the Order will not be paid for despite the Customer’s declaration that they will pay “upon delivery.” In such a case, the Administrator may attempt to contact the Customer to clarify any doubts.
  4. After placing an Order, the Customer may:
    1) cancel the Order—at any time—by sending an email to biuro@befiro.pl and notifying us by phone at 662 363 841
    2) modify the Order—only with the Administrator’s consent.
  5. The Administrator is not liable for errors made by the Customer when placing an Order, particularly errors in the shipping address and/or contact information.
  6. The Order processing time depends on the selected delivery method and shall not exceed:
    1) 5 business days when selecting Raben courier services
  7. Each order is accompanied by:
    1) a sales document (receipt or invoice);
    2) confirmation of the conclusion of a distance sales contract (a template for this confirmation is provided in Appendix 2 to the Terms and Conditions);
    3) the Customer’s statement of withdrawal from the contract (a sample withdrawal form is provided in Appendix 3 to the Terms and Conditions).
  8. WITHDRAWAL FROM THE CONTRACT If, upon receiving the product, the Customer finds that it has been damaged and/or is incomplete, they should immediately notify the Administrator by sending an email to: biuro@befiro.pl and by returning the product to the warehouse address: Zajączków 55-120, Zajączków 73b. The defective product will be replaced with a new one without delay, within the timeframes specified in Section 9.
  9. The Customer has the right to withdraw from the contract within 14 days of receiving the order without providing a reason and without incurring any costs, except for the costs referred to in § 3.15 of the Terms and Conditions.
  10. The Customer may exercise the right to withdraw from the contract by sending a completed and signed statement of withdrawal to the email address: biuro@befiro.pl. To meet the 14-day deadline, it is sufficient to send a letter or email before the deadline expires.
  11. Upon withdrawing from the contract, the Customer is required to return the product at their own expense to the warehouse address: Zajączków 55-120, Zajączków 73b. The product may be returned together with the notice of withdrawal from the contract.
  12. Upon receipt of the notice of withdrawal, the Administrator will:
    1) immediately send the Customer confirmation of receipt;
    2) no later than 14 days from the date of receipt of the notice and receipt of the product, or confirmation of the product’s return, refund the cost of the returned product.
  13. The refund will be issued using the same payment method used by the Customer, unless the Customer provides a bank account number in the notice to which the refund should be made.

§ 4. Personal Information

  1. Using the information provided on the Website does not require the provision of personal data. Providing personal data is necessary only in the following cases:
    1) the User makes a purchase;
    2) the User asks questions.
  2. In the case referred to in § 4.1.1) of the Terms and Conditions, the User is required to provide the information necessary to fulfill the order placed by the User, namely:
    1) first and last name;
    2) the mailing address to which the product is to be delivered;
    3) contact information: phone number, email address. The above personal data will be processed by the Administrator, pursuant to Article 23(1)(3) of the Personal Data Protection Act, for the purpose of fulfilling the order placed, and subsequently deleted, except for data required to document the performance of the service, which is processed pursuant to Article 23(1)(2) of the Personal Data Protection Act.
  3. In the case referred to in § 4.1.2) of the Terms and Conditions, the User is required to provide an email address to which a response to their question will be sent, and may also provide their first and last name. The above personal data will be processed by the Administrator solely for the purpose of answering the question, pursuant to Article 23(1)(3) of the Personal Data Protection Act, and will subsequently be deleted.
  4. Every User has the right to access their personal data, as well as the right to correct it and request its deletion. To do so, please contact the Administrator at Fras Design sp. z o.o., 53-023 Wrocław, Szronowa 7, or send an email to: biuro@befiro.pl.
  5. The Administrator does not transfer, sell, or lend the personal data provided by Users to other persons or institutions, unless this is done with the express consent or at the request of the User to whom the data pertains, or at the request of authorized state authorities for the purposes of proceedings they are conducting.

§ 5. Intellectual Property

  1. The Website and the materials posted on it, including works, trademarks, databases, and their selection and arrangement on the Website, are subject to the protection provided for in the applicable legal provisions, in particular in:
    1) the Act of February 4, 1994, on Copyright and Related Rights (Journal of Laws 1994, No. 24, item 83, as amended);
    2) the Act of June 30, 2000, on Industrial Property Rights (Journal of Laws 2001, No. 49, item 508, as amended);
    3) the Act of April 16, 1993, on Combating Unfair Competition (Journal of Laws 1993, No. 47, item 211, as amended).
  2. By using the Website and the materials posted on it, Users do not acquire any rights to them nor do they obtain a license to use them.
  3. Without the Administrator’s prior consent, Users may use the Website and the materials posted on it solely within the scope of fair use as provided for in the Act on Copyright and Related Rights. In particular, it is prohibited to reproduce, modify, publicly perform, and/or make available the Website, any part thereof, the materials posted on it, and/or any part thereof, except as provided for by applicable law;

§ 6. Cookies

  1. In order to collect information about Users, the Administrator uses “cookies,” i.e., text files that the server stores on the User’s end device. These files enable the recognition of a User upon reconnecting to the Website’s pages; however, they are not used to identify specific Users, and in particular, the Administrator does not use them to determine the identity of Users.
  2. The Administrator uses cookies to store information about Users for the following purposes:
    1) make it easier for the User to navigate the Website;
    2) to compile statistics;
    3) verify and improve the range of services offered.
  3. Cookies are set when a User “enters” and “exits” the Portal. They do not in any way damage the system on the User’s device or affect its operation; in particular, they do not cause any configuration changes to Users’ devices or to the software installed on those devices.
  4. Any User may refuse to allow cookies to be placed on their end device. Most web browsers are initially set to automatically accept cookies. However, any User may change their browser settings so that:
    1) block cookies in whole or in part, or
    2) a notification appears each time cookies are sent to the device.

§ 7. Scope of the Administrator’s Liability

  1. The sole basis for the Administrator’s obligations is these Terms of Service and mandatory provisions of law.
  2. The Administrator will make every effort to ensure that the Website is accessible to Users using all popular web browsers, operating systems, computer types, and internet connection types. However, the Administrator does not guarantee and is not liable for the fact that every combination of the factors listed in the preceding sentence will enable the use of the Services.
  3. The Administrator reserves the right to implement technical interruptions in the provision of the Website.
  4. The Administrator is not liable for:
    1) the manner in which Users use the Website, nor for any consequences resulting therefrom;
    2) information downloaded from the Website, nor for the consequences of its use by Users, nor for its usefulness to Users;
    3) independent and unforeseeable errors in the operation of the Website;
    4) damages caused by reasons beyond the Administrator’s control and for which the Administrator is not at fault, in particular those caused by force majeure;
    5) damages suffered by the User caused by threats present on the Internet, in particular hacking into the User’s system, password theft by third parties, or infection of the User’s system with viruses.

§ 8. Complaints

  1. Every User of the Website has the right to file a complaint regarding matters related to its operation.
  2. Complaints regarding the operation of the Website should be submitted via email to: biuro@befiro.pl or by regular mail to: Fras Design sp. z o.o., 53-023 Wrocław, Szronowa 7,
  3. The Administrator will review the complaint within 14 days of receiving it.
  4. A response to the complaint will be sent to the User at the address provided by the User in the complaint.
  5. The Administrator reserves the right to extend the deadline specified in § 8.3 of the Terms and Conditions, but by no more than 14 days, in the event that resolving the complaint requires unusual or special actions and determinations, or encounters obstacles beyond the Administrator’s control and for which the Administrator is not at fault (equipment failures, internet network outages, etc.). The Administrator further reserves the right to request additional clarification from the User in order to process the complaint—the time taken by the User to provide such clarification shall, in each instance, extend the period for processing the complaint.
    § 9. Miscellaneous Provisions
  6. The Administrator reserves the right to make changes to the software, graphic design, and functionality of the Website without prior notice to Users.
  7. The Administrator reserves the right to make changes to these Terms of Service. Changes to these Terms of Service take effect upon their publication on this website.
  8. A User’s continued use of the Website following changes to the Terms and Conditions constitutes acceptance of such changes. If a User does not accept the changes to the Terms and Conditions, the User should refrain from using the Website.
  9. The current version of the Terms of Service, in a single PDF document, is always available for download at bwfiro.pl

Publication date: March 24, 2026; Update date: March 24, 2026